When your appointment is scheduled and the freight company is delivering your item, we recommend inspecting the crates for any damage right away. If there is damage to the item, please notate all damages on the delivery receipt before signing. Please take photos of the damage and contact Maya Bath customer service via email email@example.com
or call +1 438 927 7272 / +1 514 927 1966 as soon as possible.
We understand purchases don’t always work out. Items may be returned for refund or replacement within 30 days of shipment provided items are in a condition qualified for resale.
An item cannot be returned if:
- it has been altered or mishandled
- it has been installed or shows signs of installation
How to initiate a return
Please email customer service at firstname.lastname@example.org or call 15149271966 / +14389277272 and indicate whether you’d like to receive a credit or a refund in the original form of payment. We will then send you an email with the Return Authorization Number.
When returning a product, the customer is responsible for all shipping charges. Shipping charges (if any) are non-refundable. Note that we do charge a 15% restocking fee.
Carefully pack the item in its original shipping box, or a sturdy, plain cardboard box. Print the Return Number and return address label included in the email and attach it to the box. Visit your local FedEx or UPS store to ship the item back to us.
Large items (steam showers, tubs, vanities, etc.) need to be returned by truck. To initiate your return, email customer service at email@example.com or call 15149271966 / +14389277272.
Credit or refund
After your package arrives at our fulfillment center, please allow 3-5 business days for the item to be processed back into our inventory.
Orders ship via trucking carriers. We offer free shipping on all orders. Freight delivery is typically 2-7 business days (Monday through Friday). Allow extra time for delivery to remote addresses.
Once your order leaves our warehouse, we’ll send tracking instructions automatically. Tracking codes take one business day to activate.
We ship our products in tripled-down, super secure packaging. You should absolutely expect your package to arrive safely, but please inspect it upon delivery if you see any visible damage to the crates. If damage has accrued on the way, please notate all damages on the delivery receipt. Please email us within 5 days at firstname.lastname@example.org
or call +15149271966 / +14389277272
Under our warranty, all items are free of manufacturing and mechanical defects and covered for 10 years from date of purchase. This warranty covers replacement of defective parts only, not the complete product, unless deemed necessary by a customer service representative.
The warranty does not cover: damages incurred as a result of installation, replacement or repair; damages due to improper cleaning, misuse or neglect; or “living finishes.”
Please contact us for more info at email@example.com
or call +1 514 927 1966 / +1 438 927 7272